Frequently Asked Questions
How long does shipping take?
Once your payment is confirmed, we ship all orders within 3 business days.
Delivery time varies depending on your location — usually 2–7 business days across Canada
Can I return or exchange a product?
Yes! You can return products within 30 days of delivery or exchange them within 7 days if you’re not satisfied (for example, color or model preferences).
For full details, visit our Return & Exchange Policy.
When will I get my refund?
Refunds are processed within 3 business days after we receive and inspect the returned item.
The refund will be issued to the same payment method you used during purchase.
For more details, see our Payment & Refund Policy.
What if my product arrives damaged?
If your order arrives damaged or defective, please contact us immediately at info@themobilestore.ca within 48 hours of receiving it.
We’ll arrange a replacement or refund as soon as possible.
Do you offer international shipping?
Currently, we only ship within Canada.
We’re working to expand international shipping soon — stay tuned for updates!
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email.
You can also visit our Track Your Order page and enter your order number to view the latest status.
