Payment and Refund Policy

Payment & Refund Policy — The Mobile Store (Canada)

Effective Date: 10/24/2025
Website: https://themobilestore.ca

Thank you for shopping at The Mobile Store.
This Payment & Refund Policy explains how we handle payments, refunds, and related transactions for purchases made through our website.

💰 Payment Methods

We accept a variety of secure payment methods, including:

  • Major credit and debit cards (Visa, MasterCard, etc.)
  • PayPal and other trusted online payment gateways

All payments are processed through secure, encrypted payment systems to ensure your financial safety.

We do not store any payment card information on our servers.

🧾 Payment Confirmation

Once payment is successfully made:

  • You’ll receive an email confirmation with your order details.
  • Your order will be processed, packed, and shipped within 3 business days.
  • Taxes will be applied based on the province or location of delivery.

For more information about shipping timelines and charges, please refer to our Shipping & Delivery Policy.

🔄 Refund Process

Refunds may be issued in the following cases:

  • Product returned within the 30-day return period.
  • Exchange not available and customer prefers refund.
  • Order canceled before shipment.

Once we receive and inspect your returned product:

  • Refunds will be processed within 3 business days.
  • The amount will be credited to the same account or payment method used for the original purchase.
  • You’ll receive an email notification once your refund is initiated.

For product eligibility and conditions, please review our Return & Exchange Policy.

🚫 Non-Refundable Situations

Refunds will not be issued if:

  • The product is damaged, altered, or used by the customer.
  • The return request is made after the 30-day period.
  • The item is returned without original packaging or accessories.

In such cases, the product will be shipped back to the customer at their expense.

🕓 Delayed or Missing Refunds

If you haven’t received your refund after 5 business days:

  1. Check your bank account or PayPal account.
  2. Contact your payment provider; processing times vary.
  3. If the issue persists, contact us at info@themobilestore.ca and we’ll assist you right away.

💬 Questions or Assistance

For payment or refund inquiries:
📧 Email us at info@themobilestore.ca
📞 [Add your contact number]
Or visit our Contact Us page.

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