Refund and Exchange Policy

Return & Exchange Policy — The Mobile Store (Canada)

Effective Date: 10/24/2025
Website: https://themobilestore.ca

At The Mobile Store, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help. Please review our return and exchange guidelines below.

🕓 Return Period

  • Products can be returned within 30 days of delivery.
  • For exchanges (such as color or model changes), requests must be made within 7 days of receiving your order.

To start a return or exchange, please visit our Contact Us page or email us at info@themobilestore.ca with your order number and reason for return.

📦 Conditions for Return

To qualify for a return or exchange:

  • The item must be unused, in its original packaging, and include all accessories or tags.
  • Products damaged due to customer handling or misuse will not be eligible for return or refund.
  • If you’re returning due to dissatisfaction with color or model, you can opt for an exchange instead.

💰 Refund Process

  • Once we receive and inspect the returned product, your refund will be processed within 3 business days.
  • Refunds will be credited to the same payment method used for purchase.
  • You will receive an email confirmation once the refund is completed.

For details on refund timelines and payment methods, please refer to our Payment & Refund Policy.

💳 Exchange Process

  • If you wish to exchange an item, please notify us within 7 days of receiving it.
  • Exchanges are subject to stock availability.
  • If the item requested is unavailable, you may choose a refund or another product of similar value.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or the wrong item was delivered.
  • Shipping charges may vary depending on your location.
  • For more details, please review our Shipping & Delivery Policy.

❌ Non-Returnable Items

We cannot accept returns for:

  • Used or damaged products.
  • Items missing original packaging or accessories.
  • Gift cards or promotional items.

📞 Need Help?

If you have any questions about returns or exchanges, please reach out through our Contact Us page or email us at info@themobilestore.ca.
You can also check our FAQ section for quick answers.

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