Payment & Refunds Policy

Payment & Refund Policy

Thank you for shopping at The Mobile Store. We aim to provide a secure and convenient checkout experience.

Accepted Payment Methods

We accept:

  • PayPal
  • Visa
  • Mastercard
  • American Express
  • Major Debit Cards

All payments are processed in Canadian Dollars (CAD).

Secure Payment Processing

Your security is important to us.

  • Our website uses industry-standard SSL encryption.
  • We do not store your credit card details on our servers.
  • All transactions are processed through secure payment gateways.

Order Confirmation

After successful payment, you will receive an order confirmation email containing:

  • Order number
  • Purchased items
  • Billing details
  • Shipping address

If you do not receive confirmation, please check your spam folder or contact us.

Refund Policy

Refunds are issued under the following conditions:

  • Approved returns within 30 days
  • Cancelled orders (before shipment)
  • Items confirmed defective upon inspection

Refund Process

  • Once we receive and inspect your return, we will notify you of approval or rejection.
  • Approved refunds will be processed to the original payment method.
  • Refund processing time: 5–10 business days, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error.

Payment Issues

If you experience payment problems, please contact us immediately through our Contact Us page.

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