Shipping & Delivery Policy

Shipping & Delivery Policy — The Mobile Store (Canada)

Effective Date: 10/24/2025
Website: https://themobilestore.ca

At The Mobile Store, we aim to deliver your orders quickly and securely. This Shipping & Delivery Policy explains our shipping timelines, charges, and handling procedures.

📦 Order Processing Time

Once payment is confirmed, your order will be processed and shipped within 3 business days.
Orders placed on weekends or public holidays will be processed the next business day.
You’ll receive a confirmation email once your order is shipped, along with a tracking number.

🌍 Shipping Charges

Shipping charges vary based on your location, weight, and delivery service selected.
The total shipping fee will be displayed at checkout before completing your purchase.
Taxes are applied according to the province or territory where the order is being shipped.

🚚 Delivery Timeframes

Estimated delivery times after dispatch:

Ontario & Quebec: 2–5 business days
Other provinces in Canada: 3–7 business days
Remote or rural areas: May take longer due to courier limitations

(Please note: delivery times are estimates and may vary based on courier performance or weather conditions.)

🏠 Tracking Your Order

Once your order ships, you can:

Check your email for tracking details, or
Visit our Track Your Order page and enter your order number for real-time updates.

📦 Delivery Partners

We partner with reputable carriers such as Canada Post, Purolator, UPS, and FedEx to ensure fast and safe delivery across Canada.

❌ Delays or Delivery Issues

Delays may occur due to:

Incorrect or incomplete shipping addresses
Unforeseen weather or courier service disruptions
High-volume periods (holidays or sales events)

If your package is delayed beyond the estimated timeframe, please contact us at info@themobilestore.ca and we’ll coordinate with the courier to resolve the issue.

📬 Undeliverable Packages

If an order is returned to us due to an incorrect address or failed delivery attempts:

We will notify you immediately.
You can request re-shipment (additional shipping costs may apply).

🔁 Returns & Exchanges

If you wish to return or exchange your product after delivery, please refer to our Return & Exchange Policy.

💬 Contact Us

For any questions related to shipping or delivery:
📧 Email: info@themobilestore.ca
📞 Phone: [Add your customer support number]
📍 Address: 2864 Danforth Ave , Toronto, Ontario, M4C1M1